Terms of use
Last updated: April 14, 2026
1. Publisher – Service Provider Identity
The Leadmia application and website are published and operated by SAS LEAD ME (hereinafter the “Service Provider”).
- Registered office: 87 Avenue Char Verdun, 83160 LA VALETTE DU VAR (France)
- RCS: 884 865 361 R.C.S. TOULON
- Legal representative: Mr Loïs MAZADE
- Email: hello@leadmia.com
- SIREN: 884 865 361
- SIRET: 884 865 361 00023
- Intra-Community VAT number: FR05884865361
- Share capital: €1,000
2. Definitions
Service: Leadmia is a SaaS platform for managing and optimising Google Business Profiles (“GBP”), including audit, statistics, automation, content creation, reporting and local page features.
Client / User: any natural or legal person creating a Leadmia account and acting for purposes falling within the scope of their professional activity. Leadmia is a service exclusively intended for professionals (B2B) and is not intended for consumers acting for personal purposes.
Subscription: a paid plan providing access to the Service according to the selected tier and commitment period (monthly, quarterly or annual).
Logged User Action: any effective use of a Leadmia feature recorded in the Service’s technical or activity logs, including connecting or synchronising a Google Business Profile, performing an audit, generating or publishing content, using a feature relating to reviews, posts, automations, reports, local pages, QR Codes, review requests or, more generally, any feature available through the Service. Merely creating an account or logging into it, without effectively using a feature, does not in itself constitute a Logged User Action.
3. Purpose – Scope
These Terms and Conditions of Sale and Use define the conditions for accessing and using Leadmia as well as the conditions governing the sale of subscriptions.
Leadmia is exclusively intended for professional use. By creating an account, the User declares that they are acting within the scope of their professional activity.
By creating an account and/or subscribing to a plan, the Client acknowledges having read and accepted these Terms without reservation.
4. Description of the Service
Leadmia notably provides:
- Connection and synchronisation with Google Business Profile via API (subject to the Client’s authorisations).
- Audit, statistics and reporting tools.
- Automations: review responses, creation/publication of posts, review requests, etc.
- AI-generated content (depending on configuration).
- Indexable local pages, QR Codes, NAP citations, structured data, etc.
4.1 Free Plan
Included features (indicative):
1 business location, audit, basic statistics and limited access to certain features.
4.2 Pro Plans
Tiers (indicative): 1, 3, 5, 10 or 20 business locations, with extended features, quotas or access:
- Automated review responses
- Automated posts
- Indexable local page
- Custom QR Code
- Review requests by email
- NAP citations
- Structured data (AI)
- Reports
The exact features and limits (quotas, number of items of content, frequency, etc.) are those displayed in the interface at the time of subscription and may evolve.
5. Account Creation – Access
The Client undertakes to provide accurate information and keep it up to date.
The Client is responsible for maintaining the confidentiality of their login credentials, access to their account and any activity carried out through their account.
5.1 Communications and Commercial Support
By creating a Leadmia account, the User acknowledges that the Leadmia team may contact them, in particular by email or telephone, in order to present the Service, its features, offers and subscriptions, assist them in discovering or getting started with the application, answer their questions or offer services tailored to their professional activity.
For these purposes, Leadmia may use the professional contact details provided by the User during registration as well as, where relevant, publicly available professional contact details associated with their business, including those displayed on their Google Business Profile or website.
As these communications take place in an exclusively professional B2B context, they may in particular be based on Leadmia’s legitimate interests where their subject matter is related to the User’s professional activity.
The User may object to commercial communications at any time and free of charge, and may modify their preferences from their Leadmia account and/or use the unsubscribe mechanisms made available to them.
Such objection does not prevent Leadmia from sending communications that are strictly necessary for the use of the Service, account security, billing, performance of a subscription or management of the contractual relationship.
Detailed conditions relating to the use of personal data and commercial communications are set out in Leadmia’s Privacy Policy.
6. Conditions of Use – Prohibited Uses
The Client undertakes to use Leadmia in accordance with applicable laws and regulations and, in particular:
- to comply with the applicable Google/GBP policies and terms (content, reviews, publications, prohibited practices, etc.);
- to use only GBP accounts and profiles for which they have the necessary authorisations.
The following are strictly prohibited, without this list being exhaustive:
- any fraudulent, illegal, defamatory, hateful, misleading use or use infringing third-party rights;
- the generation or publication of clearly unlawful content (e.g. counterfeiting, copyright infringement, discriminatory statements, etc.);
- “review gating”, review manipulation, purchasing reviews, unlawful deletion/concealment of reviews or misleading incentives;
- sending spam or non-compliant solicitations (review request emails without a lawful basis, etc.);
- attempting unauthorised access, circumventing security measures, attacks, overloading, mass extraction (scraping), reverse engineering or abusive exploitation of the Service;
- using the Service to develop a competing product or copy its features.
The Service Provider may suspend or terminate access in the event of a breach, without prejudice to any damages that may be claimed.
7. Third-Party Services – No Affiliation with Google
Leadmia relies on third-party services (e.g. Google, Stripe, OpenAI, etc.).
The Service Provider is not affiliated with Google. The availability and operation of certain features depend in particular on APIs, permissions, quotas, rules, policies and infrastructure provided or imposed by Google and other third-party providers.
7.1 Changes to Google APIs and Services
The Client expressly acknowledges that certain essential or ancillary Leadmia features rely on Google Business Profile services and APIs and that their operation depends on technical, commercial or regulatory decisions made by Google independently of the Service Provider.
Google may, in particular, at any time:
- modify an API or its operation;
- modify the permissions or access rights granted to third-party applications;
- modify quotas or usage limits;
- restrict certain features;
- remove or replace certain APIs;
- modify its rules, policies or terms of use;
- temporarily or permanently discontinue a service or feature.
The Client acknowledges that such changes may result in the degradation, adaptation, temporary suspension or removal of certain features offered by Leadmia.
Where such changes result from a decision by Google or another third-party provider and are beyond Leadmia’s control, they shall not, in themselves, constitute a contractual breach attributable to the Service Provider.
Leadmia will use reasonable efforts to adapt the Service where technically and economically reasonable, but does not guarantee the permanent availability of any third-party API or the ability to reproduce identically any feature that becomes unavailable as a result of a third-party decision.
Subject to any applicable mandatory legal provisions, the modification, limitation, suspension or removal of a feature resulting directly from a change to an API, rule or service of Google or another third-party provider shall not entitle the Client to any refund, credit or compensation.
If the Client wishes to terminate their subscription following such a change, they may schedule termination in accordance with Article 11 of these Terms. Termination will take effect at the end of the current commitment period corresponding to the selected plan.
The Client therefore remains liable for the monthly payments due until the end of the current commitment period, including where certain features have been affected by a change beyond Leadmia’s control, subject to any applicable mandatory legal provisions.
8. Pricing – Billing – Payment
8.1 Prices
Indicative prices by tier and billing cycle (excluding VAT/month):
| Tier | Monthly | Quarterly | Annual |
|---|---|---|---|
| 1 business location | €39 | €29 | €19 |
| 3 business locations | €79 | €59 | €39 |
| 5 business locations | €119 | €89 | €59 |
| 10 business locations | €209 | €159 | €99 |
| 20 business locations | €339 | €249 | €159 |
Payment is always made monthly, regardless of the selected cycle. The cycle determines the minimum commitment period.
VAT: 20% (where applicable); the price displayed in the interface indicates whether it is excluding or including VAT depending on configuration and the Client’s tax status.
Currency: EUR.
8.2 Payment
Payment by bank card via Stripe.
Billing takes place monthly on the anniversary date of the subscription, with automatic payment, regardless of the selected commitment cycle.
The Service Provider may change its prices; any price change will apply upon renewal, after prior notice to the Client via the interface and/or email.
9. Term – Renewal – Commitment
The subscription is entered into according to the cycle selected by the Client:
- Monthly: no minimum commitment period, automatically renewed each month.
- Quarterly: 3-month commitment, automatically renewed for successive 3-month periods at the end of each commitment period.
- Annual: 12-month commitment, automatically renewed for successive 12-month periods at the end of each commitment period.
Renewal is automatic. The Client is informed of the end date of their commitment period in the subscription management interface.
10. Plan Changes (Upgrade/Downgrade)
Upgrade (increase in the number of business locations): takes effect immediately and is billed on a pro rata basis. An upgrade cancels any scheduled plan change or termination.
Downgrade (decrease in the number of business locations): takes effect at the end of the current commitment period. Any excess business locations are automatically deactivated on that date.
Change of billing cycle:
- If the Client is not within a commitment period (monthly subscription): the new cycle and corresponding price apply from the next payment due date.
- If the Client is within a commitment period (quarterly or annual): the change takes effect at the end of the current commitment period.
11. Termination
The Client may request termination of their subscription at any time from the interface.
- Monthly subscription: termination takes effect at the end of the current monthly period.
- Quarterly or annual subscription: termination takes effect at the end of the current commitment period. The Client remains liable for monthly payments until that date.
Access to the Service and Pro features remains active until the effective termination date.
Except where mandatory legal provisions provide otherwise or where the exceptional commercial measure set out in Article 12 applies, no pro rata refund will be issued for a period that has already begun.
Payment failure: in the event of a payment failure, the Service Provider reserves the right to immediately suspend or terminate the subscription, regardless of any remaining commitment period. Suspension or termination resulting from payment failure does not release the Client from amounts already due under their commitment.
11.1 Data Following Termination or Account Deletion
Except where retention is required by law or necessary in particular for billing, evidence, fraud or abuse prevention, the establishment, exercise or defence of legal claims or compliance with an objection request, operational data relating to the account is retained for a maximum period of 90 days following deletion of the account.
This period is intended in particular to allow the management of any pending operations, the security of the Service and, where technically possible, the recovery of certain data.
At the end of this period, the relevant data may be deleted or anonymised.
Certain data may be retained beyond this period where required by a legal, accounting or regulatory obligation, including invoices and accounting documents.
Detailed retention arrangements are set out in Leadmia’s Privacy Policy.
12. No Right of Withdrawal – Exceptional Refund
Leadmia is a Service exclusively intended for professionals acting within the scope of their professional activity.
The Client acknowledges that they subscribe to Leadmia for the purposes of their professional activity and not in their capacity as a consumer.
Accordingly, the right of withdrawal applicable to consumers in connection with certain distance contracts does not apply to Leadmia subscriptions entered into within the professional framework provided for under these Terms, subject to any mandatory legal provision that may exceptionally apply to the Client’s particular situation.
Any subscription is therefore, in principle, firm and final and does not entitle the Client to a refund, including where the Client decides to stop using the Service after subscribing.
As a purely commercial and exceptional measure, Leadmia may nevertheless agree, at its sole discretion, to cancel a subscription and/or refund amounts already charged where no Logged User Action, as defined in Article 2, has been carried out since the subscription date concerned.
This possibility constitutes an optional commercial gesture and does not create any automatic right to a refund for the Client.
Once the Client has used at least one Leadmia feature resulting in a Logged User Action since subscribing, no refund may be granted under this commercial policy, regardless of the duration or extent of use of the Service.
A lack of results, a change of mind by the Client, subsequent non-use of the Service, failure to remember to terminate the subscription or non-use during part of the commitment period shall not constitute grounds for a refund.
This exceptional refund policy applies without prejudice to any mandatory legal provisions and cases of billing errors directly attributable to the Service Provider.
13. Service Provider Obligations – Support – Maintenance
The Service Provider will use reasonable efforts to ensure access to the Service, without guaranteeing uninterrupted availability (maintenance, updates, incidents, third-party dependencies).
Support: through the channels indicated in the application / email support [at] leadmia.com.
The Service Provider is subject to a best-efforts obligation in providing the Service.
14. AI – Generated Content – Responsibilities
Certain features may use AI models (e.g. generation of review responses, posts, structured data).
The Client:
- remains solely responsible for validating the content, its tone, legal compliance and publication, including where automation is used;
- acknowledges that AI may generate errors or inappropriate content and undertakes to implement appropriate review procedures.
The Service Provider makes no guarantee as to the accuracy, SEO performance, business-specific compliance or commercial impact of generated content.
15. Intellectual Property
Leadmia, its trademarks, software, interfaces, databases and content (excluding Client data) are protected and remain the exclusive property of the Service Provider or its licensors.
The Service Provider grants the Client a non-exclusive, non-transferable licence for the duration of the contract to use the Service in accordance with these Terms.
Client data and content: the Client retains ownership of their data. The Client grants the Service Provider a limited licence to process such data for the purpose of providing the Service.
16. Limitation of Liability
The Service Provider shall not be liable for:
- unavailability, modifications, changes, limitations, interruptions or removal of features related to third-party services/APIs, including Google, where these are beyond the Service Provider’s control;
- changes to policies, rules, quotas, permissions or technical conditions imposed by Google or other third-party providers;
- consequences relating to content published by the Client or through their automations;
- the absence of SEO, ranking, visibility, customer acquisition or growth results, Leadmia being subject to a best-efforts obligation and not an obligation to achieve a specific result;
- decisions taken by Google concerning a Google Business Profile, including suspension, limitation, removal, modification or loss of visibility, except where directly attributable to the Service Provider’s fault;
- damage resulting from use of the Service contrary to these Terms or the rules imposed by third-party platforms.
The Client expressly acknowledges that changes to Google services and APIs constitute an inherent risk in using a tool that relies on Google Business Profile.
Subject to any applicable mandatory legal provisions, a change to a third-party service or API does not entitle the Client to a refund or compensation under the conditions set out in Article 7.1.
To the extent permitted by law, the Service Provider’s liability is limited to the total amount paid by the Client for the Service during the 12 months preceding the event giving rise to the claim.
To the extent permitted by law, indirect damages are excluded, including loss of business, loss of opportunity, loss of data not attributable to the Service Provider, commercial loss, loss of revenue, damage to reputation, etc.
The limitations set out in this Article shall not apply where prohibited by mandatory legal provisions.
17. Indemnification
The Client undertakes to indemnify the Service Provider against any third-party claim resulting from:
- a breach of these Terms;
- unlawful use of the Service;
- content published/processed through the Client’s account;
- a lack of authorisation relating to the GBP profiles being managed.
18. Personal Data
The processing of personal data is described in the Privacy Policy (GDPR), available on the website and/or within the application.
The Client acknowledges in particular that they have been informed that Leadmia may process their professional contact details in order to operate the Service, assist users, manage the commercial relationship and, under the conditions set out in the Privacy Policy, conduct B2B commercial prospecting.
The User has the rights provided for under applicable personal data protection regulations, including the right to object to commercial prospecting.
19. Evidence – Logs
The Service Provider’s computer records, technical logs and activity logs may serve as evidence of operations carried out through the account, unless proven otherwise.
They may in particular be used to establish the use of a feature and the existence of a Logged User Action within the meaning of these Terms.
20. Changes to the Terms and Conditions
The Service Provider may amend these Terms in particular to reflect changes to the Service, available features, technical constraints, third-party services or applicable regulations.
In the event of a material change, the Client will be informed by email and/or notification within the application.
Continued use of the Service after the new Terms come into force constitutes acceptance of those Terms, to the extent permitted by applicable law.
21. Governing Law – Dispute Resolution
These Terms are governed by French law.
In the event of a dispute, the parties shall first seek an amicable resolution.
As Leadmia is exclusively intended for professionals, mechanisms specifically reserved for consumers are not intended to apply to the contractual relationship governed by these Terms, subject to any mandatory legal provisions.
Failing an amicable agreement, and to the extent that such a jurisdiction clause is legally valid, exclusive jurisdiction shall be granted to the competent courts within the jurisdiction of Toulon, France.